How to File a Grievance?
Please enter your Payment ID or Order ID as given in your payment confirmation email in order to track your transaction or fix a problem.
- In the space provided below, type your Order ID or Payment ID.
- To continue, click the Submit button.
- After reviewing your complaint, our support staff will respond to you within 24 to 48 hours.
After submitting your complaint, you will be provided with a case reference number and an acknowledgement which you can use to track the status of your complaint.
Still have questions? Visit our Enquiry Page for more help.